A: All Community Playthings products come with a 10-year Warranty. Our products are built to last for a lifetime of play. If any product part breaks or fails during the first ten years of ownership, we will replace it free of charge. Read the Legal Stuff.
A: Believe it or not, nearly all Community Playthings products come ready to use—right out of the box. Any necessary assembly is usually simple and tool-free.
A: You will find a copy of the Product Guide on the Product Details tab on the product pages of our website.
A: Community Playthings provides online product registration for High Chairs, Cribs, Kindervans, and Changing Tables.
A: If you have questions about any of our products or are having trouble finding the information you need on our website, please give us a call at 800-777-4244. We'd be happy to help you out. Our phones are staffed from 9-5pm eastern time. You can also drop us a line at sales@communityplaythings.com.
A: You can order online by clicking on the “add to cart” button and following the instructions for checkout. For fax or mail orders use this form. To order from countries other than the United States, see International Purchases. GSA Customers click here.
A: Our current delivery time is six weeks or less to anywhere in the continental United States. For Alaska and Hawaii, delivery may take up to eight weeks.
A: When you are logged into the Community Playthings website you will be given the option to email your Shopping Cart or Wish List to any email address. The email will contain a link that will take the recipient directly to your shopping cart or wish list.
A: Community Playthings collects tax in all states that require tax remittance. If your organization is tax exempt, please contact us with proof of your exempt status and we will remove the tax from your order.
A: Community Playthings makes every effort to only ship complete orders. We also know you need your product as soon as possible. If we do backorder items from your order you will be notified when you receive the tracking information after the order ships. Please let us know when you place your order if you cannot accept backorders. Unfortunately, due to the constant fluctuations in the supply chain currently, we are unable to predict which items may be out of stock when your order ships, but be assured, we will ship out any backordered items as soon as they are available.
A: After placing an online order, you will receive an email confirmation of your order. If you fail to receive this conformation please call or email us at 800-777-4244, sales@communityplaythings.com
A: To make changes to an existing order please call 800-777-4244 to speak with your customer service representative. Note, depending on stock and the time of day the order was placed, orders may ship out as soon as 24 hours after being placed.
A: Community Playthings accepts payment via Visa, Mastercard, American Express, and Discover. We can also accept payment via ACH, Wire Transfer, or check. Please contact your representative for bank details if you wish to pay by EFT, sales@communityplaythings.com
A: Community Playthings provides free inside delivery for all orders shipping to the continental United States. There is no minimum order. Honolulu, Anchorage, Fairbanks, and Juneau: please add 5% to the catalog price, all other destinations in Hawaii and Alaska with road access, please add 30% to the catalog price.
A: Community Playthings is only able to ship to destinations within the United States. If you need to ship to other countries please see, International Purchases
A: During the online ordering process, you will be given the option to receive tracking information when the order ships. If you don’t have this tracking information or placed your order a different way, give us a call at 800-777-4244 or an email at sales@communityplaythings.com and we will be happy to assist you.
A: If you wish to return a Community Playthings product, please call us within 30 days of receiving it for return instructions. We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. Please hold on to your carton and packaging materials until you are certain that your order fulfills your needs. There will be a 10% restocking charge. No unauthorized returns are accepted.
A: Please inspect each box when your order arrives, and note any damaged or missing boxes on the delivery receipt. Then give us a call at 800-777-4244 and we will work with you to arrange a replacement, free of charge.
A: Enter your email address in the New User column on the Login page. You will be sent an email with instruction on how to set up your account. Alternatively, you can create an account as part of the checkout process.
A: Once you’ve logged in, your name will appear in the upper right-hand corner. Click on the dropdown arrow and choose My Account. This will give you the option to update the information.
A: Please send us an email with the request “remove email address from Connect list” you can also unsubscribe at the bottom of any of our marketing emails.
A: Send us an email, sales@communityplaythings.com, and we will help you update the email address on your account.
A: No problem, it happens to the best of us. Click on the words “Forgot Password” at the bottom of the login screen. You will be emailed instructions on how to reset your password.
