Frequently Asked Questions

Q: 10-year Warranty

We promise you 10 years of service, day-in and day-out. We've always stood behind our products, but as of January 1, 2006 we're making you a promise: a 10-year warranty that covers every component of our early childhood products. Consider it a declaration of confidence in the durability of our items. Read the Legal Stuff.

Q: Billing Policy

For public schools and other customers who have established a charge account with us, terms are 30 days net. For all others, payment is due with order. We accept American Express, Master Card, Discover and Visa. See our fax and mail order forms.

Q: Credit on Returns
A: If you wish to return a Community Playthings product, please call us within 30 days of receiving it for return instructions. We will arrange all the details and pay for the return shipment. You are responsible for repackaging the item. Please hold on to your carton and packaging materials until you are certain that your order fulfills your needs. There will be a 10% restocking charge. No unauthorized returns are accepted.
Q: Designs and Materials
A: In order to improve our products, we reserve the right to alter designs or materials without prior notice. Weights and dimensions are approximate and intended for description.
Q: Free Shipping

Free Delivery in 48 States! No catch. No minimum order.

Our normal delivery time to anywhere in the continental United States is three weeks or less. Our trucker will deliver your order inside the threshold on the ground floor of your building.

AK and HI - delivery in four to six weeks.  Honolulu, Anchorage, Fairbanks and Juneau: please add 5% to the catalog price. For all other points with road access: please add 30% to the catalog price.

We only ship to US addresses, so if you need shipping to other countries, see International Purchases.

Q: Inspecting your Order
A: Please inspect each box when your order arrives, and note any damaged or missing boxes on the delivery receipt. Then give us a call and we'll send you a replacement.
Q: International Purchases and Inquiries
A: For inquiries from the United KingdomEurope and the Middle East, please visit

Prices shown on this website are for customers in the United States only. For customers in other countries, please contact the distributor for your country.
Q: Pricing Changes
A: Prices on this website are subject to change without notice. If prices change appreciably we will advise you before shipping.
Q: Privacy Policy
A: values the privacy of our visitors/customers and takes reasonable measures to safeguard that information from unauthorized use. This notice describes our privacy policy. By visiting you are accepting the practices described in this Privacy Policy
Q: Product Guides and Instructions
A: On each product detail page, you'll find this information under "Product Support" Now you can download a free .pdf of each item's "Product Guide," complete with assembly, maintenance and cleaning instructions. Yes, a printed copy comes with every item we ship, but paper has a habit of disappearing when it's time to put the thing together!
Q: Replacement Parts
A: Our replacement parts service is available to keep your equipment up and running. Give us a call. It is helpful to have the serial number from the product when you call. For older items we are also able to supply common replacement parts if the design has not changed significantly.
Q: Supervising the Use of our Products
A: Although durability and safety are prime concerns in the design of our product, Community Playthings are used by young children of immature judgment and are not intended for unsupervised use. The buyer assumes all risk of injury or applicability to a particular use.
Q: US Federal Government Customers
A: Please see our our GSA customer information page.